Refund policy

Return Window

You may request a return within 30 days of receiving your order.

Return Eligibility

• Item must be unused, unworn, and in original condition
• Original packaging must be included
• Proof of purchase is required
• Return requests must be approved before shipment

How to Start a Return

To request a return, contact us at support@mountararatt.com with your order number and reason for return.

Because orders may ship from either a U.S. warehouse or an international fulfillment center, we will provide the correct return instructions and return address after your request is reviewed.

U.S. Warehouse Orders

If your order was fulfilled from a U.S. warehouse, we may provide a U.S. return address after approval.

International Fulfillment Orders

Some products may be fulfilled from international warehouses depending on availability. International return instructions may vary based on the product and fulfillment location.

Please do not send items back to the original shipping address unless we specifically instruct you to do so.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos and your order number.

After review, we may offer a replacement, store credit, or full refund at no additional cost.

Non-Returnable Items

• Used, worn, washed, or altered items
• Final sale or clearance items
• Personalized or custom products
• Hygiene-sensitive goods
• Items returned without approval

Refunds

Once your return is received and inspected, approved refunds will be issued to your original payment method.

Refund processing may take 5–10 business days depending on your bank or payment provider.

Exchanges

We do not guarantee direct exchanges. If you need a different size, color, or item, please contact us and we will help you with the best available option.

Order Cancellations

Orders may be cancelled only before they are processed or shipped. Once an order has been fulfilled, it must follow our return process.

Delivery Issues

If your package is delayed, lost, or marked delivered but not received, please contact us so we can assist you with the carrier or fulfillment provider.

EU Customers

Customers located in the European Union may have additional cancellation or return rights under applicable consumer protection laws.

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